Help Centre

Compliance and Legal

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Information on Counterfeits
Intellectual Property Guidelines for Sellers
Prohibited Products
SITE DISCLAIMER (Help Centre)
Seller Agreement
Seller Policies

Fees

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How are commission fees calculated?
Information on Transport Fees
Seller Fee Calculator
Storage Fees
Understanding all the fees

Fulfilled By Makro (FBM)

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Consignment Statuses Overview
FBM Costing Breakdown
FBM Guide
FBM Inbound Packaging & Shipping Guide
FBM Operational Overview
FBM Training Schedule
How to Videos (Must watch before creating first consignment)
Tour of Makro Fulfilment Centre (Gosforth Park)

General

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Daily Net Sales Report
List of Contacts Per Query Type
Makro Cashflow Funding - TymeBank (FAQ)
NB: Review the Onboarding Guide before starting!
Portal Overview
Promotions Application
Webinar Schedule
WhatsApp Channel

Listings

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(NEW) How to bulk latch against listings
Common Listing Rejection Reasons
Creating a "Pack of" Product Listing
FAQ for Transport Fees
How are Titles formed?
How to Create Products in Bulk - (step-by-step guide)
How to List a Parallel Import
How to Request a Vertical
How to add a Single Listing - (step-by-step guide)
How to add variants of product listings
How to apply to list products in TV or Liquor verticals
How to edit product information
How to edit your listing information (price, status, pick pack SLA, etc)
How to latch onto an existing listing
How to update your inventory
Product Image Requirements for Listings
Understanding the pick pack SLA
What is the Buybox?
Why are my products not live?
Workaround if Bulk Inventory Update is failing

Managing Your Profile

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How to add a user
How to add/remove locations for order collection
How to change your bank details
How to change your primary contact details
How to close an Account
How to update your VAT details
How to update your business details
How to update your display name
How to update your vacation settings

Orders

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Fulfilled by Seller - Order Fulfilment Process
Guide to packaging products securely
How to cancel orders
How to manage returns
The Makro Returns Policy
Troubleshooting not being able to see orders
What to do if Couriers are not arriving on time
Why is my waybill not generating?
Wumdrop vs Other Couriers

Payments

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How to Submit a Claim
Troubleshooting Payment Queries
Understanding the Remittances & Invoices
What are the payment cycles?

Registration

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What you need to register on makro marketplace