Help Centre

Compliance and Legal

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Prohibited Products

General

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11th Feb Portal Updates
Common Listing Rejection Reasons
FAQ for Transport Fees
NB: Review the Onboarding Guide before starting!
NEW: Daily Net Sales Report
New Customer Website Launch Updates
Portal Overview
Recorded Webinars
SITE DISCLAIMER
Wumdrop vs Other Couriers

Listings

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Creating a "Pack of" Product Listing
How are Titles formed?
How to Create Products in Bulk - (step-by-step guide)
How to List a Parallel Import
How to Request a Vertical
How to add a Single Listing - (step-by-step guide)
How to add variants of product listings
How to apply to list products in TV or Liquor verticals
How to edit product information
How to edit your listing information (price, status, pick pack SLA, etc)
How to latch onto an existing listing
How to update your inventory
Product Image Requirements for Listings
Understanding the pick pack SLA
Why are my products not live?

Managing Your Profile

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How to add a user
How to add/remove locations for order collection
How to change your bank details
How to change your primary contact details
How to close an Account
How to update your VAT details
How to update your business details
How to update your display name
How to update your vacation settings

Orders

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Fulfilled by Seller - Order Fulfilment Process
Guide to packaging products securely
How to Submit a Claim
How to cancel orders
How to manage returns
The Makro Returns Policy
Troubleshooting not being able to see orders
What to do if Couriers are not arriving on time
Why is my waybill not generating?

Payments

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How are commission fees calculated?
How do refunds affect payment?
Information on Transport Fees
Understanding all the fees
Understanding the Remittances & Invoices
What are the payment cycles?

Registration

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What you need to register on makro marketplace