Seller Payments
Use this guide to understand which orders qualify for payment, how your payment is calculated and why the amount received may be lower than expected.
1 Understand the Payment Cycle
Makro Marketplace operates two payment runs each month. The payment run an order falls into is based on the date the order was delivered to the customer.
End-of-Month Payment Run
Includes orders delivered between the 1st and 15th of the current month.
Mid-Month Payment Run
Includes orders delivered between the 16th and the end of the previous month. This payment is processed around the 15th of the following month.
The delivery date determines the payment run
Payments are based on the delivery date, not the date on which the order was placed.
Example: A customer places an order on 29 April, but the order is delivered on 2 May. The order will be included in the end-of-May payment run, not the mid-May payment run.
If a scheduled payment date falls on a weekend or public holiday, the payment run will take place on the next business day.
Order status and payment eligibility
Delivered: Only orders with a Delivered status are eligible for payment.
Returned: Returned orders are not paid because the original sale is reversed.
Cancelled: Cancelled orders are not eligible for payment.
2 Understand How Your Payment Is Calculated
Your payment is calculated by deducting the applicable fees, returns and outstanding amounts from your sales proceeds.
Payment Calculation
Sales
Less commission
Less transport fees
Less returns
Less outstanding platform fees
The remaining balance is paid to you.
3 Understand Platform Fees
The monthly platform fee is R230.00 including VAT.
The platform fee is charged each month when a seller has an active listing, regardless of whether the seller made any sales during that month.
When there are not enough sales proceeds available to recover the fee, it is not waived. The outstanding platform fee accumulates on the account until sufficient sales proceeds become available.
Example
Platform fees outstanding for two months:
R230.00 × 2 months = R460.00
When the next payment is processed, the R460.00 outstanding platform fee will first be deducted from the available sales proceeds. Any remaining balance will then be paid to the seller.
If the account is deactivated, no further platform fees will be charged. Any platform fee arrears already accumulated will remain payable.
4 Understand Transport Fees
Transport fees are charged per unit sold, not per order.
Example
A product is classified as Small/Light and has a transport fee of R34.00. The customer orders two units:
2 units × R34.00 = R68.00
The transport fee is not based on the total size of the parcel handed to the courier. It is determined by the dimensions and weight captured against the product listing or FSN.
The fee is calculated when the order is placed. Updating the product dimensions or weight after an order has already been placed will not change the transport fee charged for that order.
Seller tip
Use the Seller Fee Calculator to confirm that each product remains profitable after the applicable transport fee has been deducted.
5 Understand How Returns Affect Payment
Returns are one of the most common reasons a seller may receive a lower payment than expected.
The original sale amount is reversed when the return is approved.
If you have already been paid for the sale, the sale amount is deducted from future sales proceeds.
The commission charged on the original sale is credited back to your account.
A return transport fee is charged.
These transactions are reflected in your Daily Net Sales Report and Remittance Advice.
6 Understand Arrears
Your account may fall into arrears because of:
Outstanding platform fees
Approved returns
Transport fees
If your sales proceeds are less than your arrears: The full value of the available sales proceeds will be used to reduce the outstanding arrears balance. This will continue until the arrears have been settled.
If your sales proceeds are greater than your arrears: The arrears will first be deducted, and the remaining balance will then be paid to you.
7 Check the Daily Net Sales Report
The Daily Net Sales Report is the quickest way to verify your expected order-related payment.
1. Open the Daily Net Sales Report.
2. Select the 1st to the 15th to review transactions for the end-of-month payment run.
3. Select the 16th to the end of the month to review transactions for the following mid-month payment run.
4. Download the report and review the Net Payment.
The report provides details of:
Sales
Returns
Commission
Transport fees
Important
The Daily Net Sales Report does not include platform fees. Your final payment may therefore differ from the Net Payment shown in the report when platform fees or other arrears are deducted.
Need Further Assistance?
If you have reviewed the information above and still believe your payment is incorrect, contact Seller Support with the relevant supporting documentation so that the Finance team can assist.