High Risk Vertical Gating

High Risk Vertical Gating


Marketplace Gating Requirements

Requirements for sellers to list products in restricted verticals on the Makro Marketplace.

This document outlines the requirements for sellers to list products in restricted verticals on the Makro Marketplace, emphasizing the need for supporting documentation to verify authenticity, lawful sourcing, and regulatory compliance.

Please ensure that all documents are complete, current and clearly legible.

Submission of the required documentation does not guarantee approval. Makro Marketplace reserves the right to request additional information or documentation where necessary to complete its assessment. Failure to provide the requested documentation may result in your application being declined.

High risk vertical gating

Documents required

1. Gas related verticals

  1. gas_stove_oven
  2. gas_cylinder
  3. gas_cylinder_regulator
  4. gas_stove_accessory
  5. gas_refill
  6. gas_lighter

Liquefied Petroleum Gas Association of South Africa (LPGSA) Certificates

2. Mobile

  1. Proof of purchase (minimum of 10 units purchased per model is required).
  2. South African Bureau of Standards (SABS) / International Electrotechnical Commission (IEC) compliance certification and product safety test reports.
  3. Warranty terms and processes (minimum 12 months).
  4. After-sales service and support details, including repair centre contact information.
  5. A valid import permit and customs clearance certificate – applicable to imported goods only.

3. Tablets

  1. Proof of purchase (minimum of 10 units purchased per model is required).
  2. South African Bureau of Standards (SABS) / International Electrotechnical Commission (IEC) compliance certification and product safety test reports.
  3. Warranty terms and processes (minimum 12 months).
  4. After-sales service and support details, including repair centre contact information.
  5. A valid import permit and customs clearance certificate – applicable to imported goods only.

4. Pre-owned products relating to the verticals below:

  1. Mobile pre-owned
  2. Tablet pre-owned
  3. Laptop pre-owned
  1. Valid second-hand goods certificates
  2. Proof of Quality Control (QC) and diagnostic testing, including secure data wiping
  3. Minimum 6-month warranty offered on all devices
  4. Generic packaging where applicable
  5. Conformity to agreed grading standards

Imported goods only:

  1. International Trade Administration Commission of South Africa (ITAC) permit
  2. Independent Communications Authority of South Africa (ICASA) and
  3. National Regulator for Compulsory Specifications (NRCS) certification

5. Car seat

  1. National Regulator for Compulsory Specifications (NRCS) certification
  2. Letter of Authorization (LOA)

6. Fashion related verticals

bib, gown, kids apparel combo, kids sandal, kids shoe, kids slipper flip flop, night dress nighty, sandal, shoe, slipper flip flop, sock

No products allowed until further notice

7. Standard trailers

No products allowed until further notice

8. Water tank

No products allowed until further notice

9. Routers

  1. Proof of purchase (Invoice)
  2. Letter of authorization (if not buying directly from the Brand)
  3. Minimum purchases quantity of 10 units per model
  4. Independent Communications Authority of South Africa (ICASA) approval

    Provide one of the following:

    • ICASA Type Approval Certificate; or
    • ICASA Type Approval Number that can be verified.

    The approval must correspond to the exact model being sold.

  5. Proof of network testing
  6. Images of actual product packaging (Clear photographs showing:

    • Front of packaging
    • Back of packaging
    • All sides
    • Model number / Serial number
    • Manufacturer seal (where applicable)

10. Office software

Only new, unopened physical retail software is eligible for sale.

Examples include:

  • Boxed editions of office productivity software.
  • Software distributed on physical media (DVD, CD, USB) in sealed retail packaging.

The following products are not permitted:

  • Product / License keys delivered by email, messaging, or online portals
  • Activation codes sold without a physical retail package.
  • Digital activation code via any method of messaging
  • Download code printed on a piece of paper and delivered in an envelope
  • Electronic software delivery (ESD).
  • Subscription transfers or shared accounts.
  • Used software where the license has already been activated or cannot be transferred according to the publisher's licensing terms.

Compliance documents required for gating applications:

  1. Proof of purchase (Invoice)
  2. Minimum purchases quantity of 10 units per model
  3. Letter of authorization (if not buying directly from the Brand)
  4. Images of actual product packaging (at various angles)

11. Security software

Only the following physical retail products are eligible for listing:

  • Sealed retail boxed security software
  • Physical software packages supplied with installation media and/or a licence contained within the retail packaging
  • New, unused products only

The following are not permitted:

  • Digital licence keys
  • Electronically delivered activation codes
  • Email delivery
  • Download-only software
  • OEM licences (unless specifically approved)
  • Used or previously activated software
  • Subscription renewals sold separately without physical packaging
  • Volume or enterprise licences intended for business customers

Compliance Documentation Requirements:

  1. Proof of Purchase (valid invoice from manufacturer, authorised distributor, Authorised reseller
  2. Minimum purchase quantity of 10 units per model
  3. Letter of authorization (if not buying directly from the Brand)
  4. Images of actual product packaging (at various angles)

12. Perfume

  1. Proof of purchase (Invoice)
  2. Provide a valid commercial invoice issued by:

    • Brand owner
    • Authorised distributor
    • Authorised wholesaler
  3. Minimum purchase quantity of 10 units per model
  4. Images of the actual products at various angles
  5. Letter of authorisation from Brand
  6. Importation documentation (if applicable)

13. TV Boxes

  1. Independent Communications Authority of South Africa (ICASA) approval

    Provide one of the following:

    • ICASA Type Approval Certificate; or
    • ICASA Type Approval Number that can be verified.

    The approval must correspond to the exact model being sold.

    The ICASA label must appear on both the product and its packaging.

  2. National Regulator for Compulsory Specifications (NRCS) certification
  3. Letter of Authorization (LOA)
  4. NRCS compliance mark present on the product.
  5. Google or Android licensing (Play Protect certification). Evidence the device shows "Device is certified" under Play Protect.
  6. Confirmation that the brand appears on Google's official Play Protect partner list.

Note: Pricing can be redacted from invoices submitted.