If your listings are not live on the platform, follow these steps to identify and resolve the issue:
1. Check Stock Levels
- Navigate to Inventory.
- Review all listed items and their current stock levels.
- Ensure that the stock on hand is greater than zero. Listings with zero stock will not go live.
2. Verify Listing Status
- Go to Listings > My Listings.
- In the "My Listings" section, you will see four tabs:
- Active Listings
- Ready for Activation
- Blocked Listings
- Inactive Listings
- Ensure that the listing you are checking is under the Active Listings tab. If it is not, review the reason provided in the respective tab.
3. Check for Catalogue Errors
- Navigate to Listings > My Listings.
- Locate the listing in question and click the three dots next to Edit Listing.
- Select Edit Catalogue.
- In the catalogue window, check for any QC errors (Quality Control errors).
- If errors are present, correct them and resubmit the product for QC approval.
4. Check If Another Seller Has Won the Buybox
- Search for the product using its FSN ID or Product Name on the homepage.
- Verify if another seller is offering the same product at a lower price.
- The Buybox prioritizes the lowest-priced option, and only that listing will go live.
Contact Support
- If you have reviewed all the above points and everything appears correct, but your listing is still not live, please contact our support team for further assistance.