FBM Operational Overview

FBM Operational Overview

FBM Operational Guide

This article explains all the operational elements of Fulfilled by Makro (FBM). Please review carefully before sending your first consignment.

1. Sending Stock to the Fulfilment Centre

1.1 Pre-Authorisation

  • Before creating a consignment, send an email to fbm@makro.co.za with details of the stock you plan to send.
  • Wait for approval before proceeding.

1.2 Creating a Consignment (In the Portal)

  • Navigate to Inventory > Consignments in the Seller Portal.

  • Select the products, enter the quantities, number of boxes, and their dimensions.

  • Barcode requirements:

    • If your products already have barcodes (EAN), capture these in the EAN field under optional attributes in the product page.
    • If no EAN exists, generate an FSN barcode using a barcode generator and print it for each product. (See the How-to Videos)

1.3 Allocation to Courier

  • Once created, the consignment is automatically allocated to a courier for collection from your registered FBM pickup location.
  • Tip: Review the How-to Videos and attend the webinar before sending your first consignment.

2. Preparing for Consignment Collection

  • Ensure all products are barcoded:

    • If a box contains identical products → place the barcode on the outer box.
    • If a box contains mixed products → barcode each product individually.

  • Couriers will collect consignments on the next business day after creation.

  • Review the FBM Inbound Packaging & Shipping Guide for correct packaging standards.

3. First Mile (Delivery to the Fulfilment Centre)

  • Courier collects consignments and delivers to Gosforth Park FC, Gauteng.
  • Track your consignment’s movement in the portal under Inventory > Consignments.

4. Inbound Receiving at the Fulfilment Centre

  • Consignments arrive at the FC receiving area for verification.

  • Operations team checks:

    • Barcodes (EAN or FSN) match the consignment details.
    • Quantities match what was declared on the consignment.
    • Packaging and product condition is suitable for sale.

  • Exceptions (e.g., shortages, damages, missing barcodes) are logged in the portal as Inbound Exceptions.

  • You will be notified via email from fbm@makro.co.za with corrective actions.

  • If received correctly:

    • Products are relabelled with Makro barcodes.
    • Stock is scanned into inventory and becomes available for sale.

  • Important: If this is your first FBM consignment (or if your product was previously FBS), switch your listing status from FBS to FBM in the portal.

5. Delivery to Customer (Final Mile)

  • When a customer orders, Makro handles picking, packing, and delivery.

  • No action is required from the seller.

  • Failed deliveries:

    • If Wumdrop → stock returns to the FC.
    • If Value or TCG → stock returns to courier hub.

  • No extra delivery charges for failed deliveries.

6. Returns from Customers

  • Customer initiates a return → courier collects and delivers to the FC.

  • A final mile return fee applies.

  • FC evaluates returned items:

    • If sellable → scanned back into stock.
    • If not sellable → refund approved, item sent back to the seller location (no charge for reverse first mile at this stage).

  • Sellers have 2 business days to appeal the return via fbm@makro.co.za.

** Support and Queries**

For any queries about stock, consignments, or FBM operations, contact fbm@makro.co.za.

Attend our live Webinar for a demo and to ask questions Webinar Schedule - register for the FBM webinar.