How to add/remove locations for order collection

Follow these steps to manage your collection address for orders:

1. Log in to your Seller Portal.
2. Navigate to Manage Profile and select Account.
3. Click ADD NEW ADDRESS under Pick Up Address.
4. Input your address details accurately. NB! - See link to best practices to avoid operational issues
5. To activate the location, set Location Enabled to Yes.

• If you do not want to activate it immediately, set Location Enabled to No.

Once created, you can toggle a location on or off using the switch button.

Example of a good pickup location:

• Address Name does not include the street address details

• Street Address includes the Complext Name, Street number and Street Address

• There are no typo's

• The Suburb, Province and Postal Code's are accurate

Good example:

Important Notes:

• If you have multiple active addresses, orders will be allocated to a location based on the customer’s delivery address.
• Once an order is assigned to a location, it cannot be moved to a different location.
• If you deactivate a location with open orders, those orders will no longer be visible in the system, and they will not automatically transfer to another active location.

For a general overview of managing account settings, watch this

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