If you're experiencing issues with generating your waybill, this article explains the process and the steps to take if the waybill does not generate as expected. Understanding the key steps and troubleshooting tips can help ensure your orders are processed without delay.
When you receive an order, it is your responsibility to select the order and click the "Process Label" button. This action triggers the system to generate the waybill.
The waybill is essential for the shipping process. It includes the shipping information and serves as the reference used by the courier for collection and delivery. The waybill is printed and affixed to the parcel, allowing the courier to easily track the order during transportation.
The waybill is generated via a third-party tool, which determines which courier is best suited for the shipment based on specific factors such as:
Once the waybill is generated and printed, the order status moves from Pending Label to Pending Handover, meaning the order is now awaiting collection by the courier.
In some cases, the third-party tool may take a little longer to generate the waybill. When this happens, the order status will change to "Waiting for Waybill".
If you see this status, please allow up to 6 hours for the system to generate the waybill. In most cases, the system will automatically complete the process during this time.
If the waybill is not generated after waiting for 6 hours, follow these steps:
By following these steps, you can ensure that your orders are processed efficiently and without delay.