Here are some key tips to help you succeed as a seller on Makro Marketplace: Use these best practices to strengthen your performance and improve your customer experience.
Attend our webinars, watch Seller Portal training videos, and review Help Centre articles regularly to keep up to date with best practices and new features. 👉 Webinar Schedule: https://makromarketplace.helpcentre.app/article/ip2p471-webinar-schedule 👉 Help Centre (home): https://makromarketplace.helpcentre.app/
Make sure your collection locations, business details, and primary contact information are always up to date. 👉 Managing Your Profile: https://makromarketplace.helpcentre.app/category/managing-your-profile 👉 Change primary contact details: https://makromarketplace.helpcentre.app/article/iolorpa-how-to-change-your-primary-contact-details
FBM can improve customer experience with faster pick, pack and delivery times, while also reducing your day-to-day operational workload. The 2-day delivery promise for Gauteng customers (45% of Makro.co.za customers) will increase your conversion rate and sales. 👉 Learn more about FBM: https://makromarketplace.helpcentre.app/category/fulfilled-by-makro-fbm 👉 FBM Guide: https://makromarketplace.helpcentre.app/article/ko2tofb-fbm-guide 👉 FBM Costing Breakdown: https://makromarketplace.helpcentre.app/article/koccid0-fbm-costing-breakdown
Set the lowest possible SLA you can operationally manage. Faster processing improves your chances of winning the sale and boosts conversion. 👉 How to edit listing info (incl. Pick/Pack SLA): https://makromarketplace.helpcentre.app/article/ip3ef35-how-to-edit-your-listing-information-price-status-pick-pack-sla-etc
If you’re not using FBM, make sure you always have enough stock available to avoid cancellations or late dispatches. Poor fulfilment performance can lead to account suspensions. 👉 How to update your inventory: https://makromarketplace.helpcentre.app/article/iopelga-how-to-update-your-inventory
Ensure your packaging is strong, protective, and passes a drop test so that products reach customers in excellent condition. 👉 Guide to packaging products securely: https://makromarketplace.helpcentre.app/article/ioroeuq-guide-to-packaging-products-securely 👉 FBM Inbound Packaging & Shipping Guide: https://makromarketplace.helpcentre.app/article/ko2hp10-fbm-inbound-packaging-shipping-guide
Create data-rich listings by adding detailed descriptions, clear and accurate product information, and high-quality images (ideally multiple angles). 👉 How to edit product information: https://makromarketplace.helpcentre.app/article/ip3bh21-how-to-edit-product-information
Review your fees using the Seller Fee Calculator before setting prices to make sure you remain profitable. 👉 Seller Fee Calculator: https://makromarketplace.helpcentre.app/article/jpcrtt9-seller-fee-calculator 👉 Understanding all the fees: https://makromarketplace.helpcentre.app/article/ipgpat0-understanding-all-the-fees
Participate in our promotions to increase discoverability for your products. 👉 Apply here: https://makromarketplace.helpcentre.app/article/kt012mf-promotions-application