1 Stay Informed

Attend seller webinars, watch Seller Portal training videos and review Help Centre articles regularly. This will help you stay up to date with new features, processes and recommended practices.

You can also browse the Makro Marketplace Help Centre for seller guidance.

2 Keep Your Profile Accurate

Ensure your pickup locations, business details and primary contact information are complete and up to date. Accurate information helps prevent courier collection issues and ensures the correct person can be contacted when assistance is needed.

Review how to change your primary contact details.

3 Consider Fulfilled by Makro

Fulfilled by Makro can reduce your day-to-day fulfilment workload by allowing Makro to manage storage, picking, packing, delivery and returns. The two-day delivery promise for Gauteng customers can also support a faster customer experience and stronger conversion.

You can also review the FBM Guide and the FBM Costing Breakdown.

4 Set a Competitive Pick & Pack SLA

Set the shortest Pick & Pack SLA that your business can consistently achieve. Faster processing can improve the customer promise shown on your listing and strengthen your chances of winning the sale.

5 Keep Stock Available

When fulfilling orders through FBS, keep enough stock available to meet customer demand. Depending on suppliers who may not have stock can lead to late fulfilment, cancellations and poor seller performance.

6 Package Products Securely

Use strong, protective packaging that can withstand normal handling during transport. Your packaged product should remain secure and protected if the parcel is dropped.

FBM sellers should also review the FBM Inbound Packaging and Shipping Guide.

7 Create High-Quality Listings

Give customers the information they need to make a confident purchase. Use clear product titles, accurate specifications, detailed descriptions and high-quality images that show the product from multiple angles.

8 Check Profitability Before You Sell

Review commission, transport fees and other applicable costs before setting your selling price. Use the Seller Fee Calculator to estimate your fees, expected payout and profitability.

Review the Understanding All the Fees guide for a complete fee overview.

9 Participate in Promotions

Apply for relevant Makro Marketplace promotions to increase the discoverability of your products and reach more customers.

Strong Performance Comes from Consistency

Accurate listings, reliable stock, competitive fulfilment times and a clear understanding of your costs all contribute to a stronger seller performance and a better customer experience.