Important: Product Returns During December–January Closures

As we approach the December–January period, many businesses operate with reduced staff or temporary closures. To prevent delays and disputes, please ensure you have adequate coverage in place to receive and assess product returns during this time.

Because the return assessment is directly linked to the customer refund process, return investigations must continue—even if your business is temporarily unavailable.

If no one is available to receive a return

If a return arrives while your business is closed, the following process will apply:

1. Our team will assess the return on your behalf, to the best of their ability.
2. The item will be redirected to our Distribution Centre (DC).
3. The assessment outcome will stand, as it forms part of the standard returns process.
4. Following our investigation, we will process the refund if the return is accepted.
5. The return will be closed, and the stock will be sent back to you once your business reopens.

To avoid unnecessary delays or disputes, please ensure you have a clear return-handling plan in place before your closure period begins.

Update Your Vacation Settings

If you will be unavailable, please ensure your vacation settings in the Seller Portal are updated.

👉 Update Vacation Settings: https://makromarketplace.helpcentre.app/article/ionskmv-how-to-update-your-vacation-settings

Reduce Operational Tasks with Fulfilled by Makro (FBM)

To minimise workload during your closure period, you can also make use of Fulfilled by Makro (FBM).

FBM orders are processed entirely by Makro and route directly to the Distribution Centre for returns, meaning you do not need to be available to handle return assessments.

👉 Learn More About FBM: https://makromarketplace.helpcentre.app/category/fulfilled-by-makro-fbm

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Thank you for your cooperation as we work together to ensure a smooth and reliable seller and customer experience over the festive period.