How to update your vacation settings

How to update your vacation settings

How to Update Your Calendar Settings to Ensure Accurate Promise Dates

The Calendar Settings in the Seller Portal allow you to manage when your store is operational. By correctly setting your Weekly Off Days and Vacation Days, you ensure that your Pick Pack SLA is calculated accurately and that your customers see a realistic promise date based on your availability.

1. Set Your Weekly Off Days

By default, the Weekly Off setting is set to "Not selected". If your business is not operational on weekends, you must update this to reflect your schedule.

Steps to update:

  1. Navigate to Manage Profile in the Seller Portal.
  2. Select Calendar.
  3. Under Weekly Off, select Saturday and Sunday (or other relevant days).
  4. Click Save.

This ensures that the system does not count your off days toward your Pick Pack SLA if you do not fulfil orders during this time.

2. Add Vacation Days (e.g. Public Holidays or Closure Periods)

If you will be unavailable for any upcoming dates—such as public holidays, internal stock counts, or system closures - you must use the Vacation Days feature to let the system know in advance.

Steps to add Vacation Days:

  1. Go to Manage Profile > Calendar.
  2. Click ADD HOLIDAY.
  3. Enter the start and end dates of your non-operational period.
  4. Click Save.

Important:

  • Vacation days must be entered at least 48 hours in advance to be effective.
  • If your closure spans two calendar years (e.g. December–January), enter them as two separate entries.
  • Ensure you fulfil all open orders before the vacation period begins.

What Happens When You Add Vacation or Off Days?

1. Product Visibility: Your products remain active and visible on the Makro Marketplace site. They are not deactivated.

2. Promise Date Adjustment: The promise date shown to customers will automatically be adjusted to take your off days or vacation period into account. This means:

  • These days are excluded from your Pick Pack SLA calculation.
  • The customer sees a longer delivery timeline, giving you enough time to process orders after your return.

Why Keeping Your Calendar Updated Matters

  1. Avoid SLA breaches due to unavailability
  2. Ensure customers see accurate delivery timelines
  3. Keep your store running smoothly and transparently