How to cancel orders

To cancel an order on the Seller Portal, follow these steps:

1. Log in to your Seller Portal.
2. Navigate to Orders and select Active Orders.
3. Choose the order(s) you want to cancel and click Cancel Orders.
4. Select a reason for the cancellation from the dropdown menu ("No Inventory","Cannot Procure Item")
5. Click Confirm to finalize the cancellation.

Important Notes:

• You can only cancel an order before generating the waybill.
• If you have already generated the waybill, you will need to contact us at Marketplace.outbound@Massmart.co.za to request a cancellation.

For a detailed walkthrough, watch this

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