| Where do I find the fee calculator? |
Fee Calculator Link |
| Do we need to pay Makro directly? |
No, the fee will be deducted from your payout, just like the commission fee. |
| Are the fees excluding VAT? |
Yes, they are. |
| What happens if my products are not affordable to sell with these transport fees? |
Use the fee calculator to check your margins in a scenario where you bundle the product and sell it as a "pack of". This helps reduce the fee per unit when sold as a pack. If bundling doesn't make sense and you're not making a profit, it may not be viable to list the product. |
| Doesn't the customer pay for the delivery? |
Customers only pay for orders below R500. Most of Makro's orders are over R500, so you as a seller will only see your item order, not the full customer order value. Even when customers pay the fee for orders under R500, it doesn't always cover courier costs. Makro is still subsidizing total courier costs despite the new transport fees. |
| Do I get charged for Returns too? |
Yes, returns are also charged per unit. |
| When does it start? |
The charges will start from 24th February. |
| What about orders received before 24th Feb but delivered on or after? |
The transport fee will be applied if the delivery happens on or after 24th February. |
| Does the Min Order Quantity affect the transport fee? |
No, the transport fee is applied per unit. If a customer orders 3 units, the fee applies per unit. If a listing is created as a pack of 4, then the pack is considered 1 unit. |
| Is the fee applied to the dimensions of the shipping box or by product packaging? |
The transport fee is based on the dimensions of the product packaging. |