Effective from 24 February 2025, Makro Marketplace will be introducing a new Seller Fulfilment and Return Fee aimed at streamlining delivery services and aligning with industry standards. This fee will be applied to each order unit that is fulfilled and each unit that is returned. The changes reflect the costs associated with fulfilling and returning products, ensuring the system remains fair and efficient for both sellers and customers.
The new fee structure is calculated based on two key factors: the cubic dimensions and the physical weight of your products. This means the fees will vary depending on the size and weight of the items being shipped, with larger and heavier products incurring higher fees. Below is a detailed rate card to help you better understand the breakdown of the new fees.
The table below outlines the Seller Fulfilment and Return Fee per unit (exclusive of VAT) based on product volume and weight. **Note: Overized/Extra Heavy fee is changing to R1000 on 15th May 2025
| Category | Cube (cm) | Example Products | Light (0-4.99KG) | Medium (5-14.99KG) | Heavy (15-49.99KG) | Extra Heavy (50KG+) |
|---|---|---|---|---|---|---|
| Small | 0 - 15,000 | Small electronics, gadgets, cosmetics, cleaning | R34 | R44 | R100 | R100 |
| Medium | 15,001 - 30,000 | Electronics, accessories, home décor | R45 | R60 | R100 | R120 |
| Large | 30,001 - 60,000 | Microwaves, appliances, coffee machines, small furniture | R52 | R64 | R110 | R120 |
| Extra Large | 60,001 - 150,000 | Appliances, furniture, home décor | R70 | R110 | R150 | R200 |
| Bulky | 150,001 - 350,000 | Washing machines, air conditioners, desks | R250 | R300 | R450 | R500 |
| Oversize | >350,001 | Gym equipment, mattresses, outdoor items | R300 | R350 | R500 | R600 |
To maintain profitability, it is important that you review your product margins in light of these new fees. With these transport fees based on size and weight, you may find it necessary to adjust your pricing strategy. One effective way to ensure sustainability is by selling in packs rather than individual units. This adjustment could help optimize the unit economics and allow you to absorb the additional transport costs more efficiently.
NB: Download as an excel document (File>Download>Excel) To make the process of understanding and calculating these fees easier, Makro Marketplace has provided a "Fees Calculator" in Excel format. This tool will help you estimate the fulfilment and return fees based on the specific dimensions and weights of your products. By using the calculator, you can adjust your pricing structure accordingly and ensure that your margins remain viable.