Understanding the Difference Between Wumdrop and Other Couriers
When arranging deliveries through the Makro Marketplace, couriers are automatically allocated based on a set of rules. Factors such as the size of the product, the type of product, and the proximity of the customer to the collection location determine which courier is used. Understanding these differences can help sellers manage expectations and logistics efficiently.
What is Wumdrop?
Wumdrop is a courier service designed for fast, local deliveries. It is typically used for orders where the customer is within a certain proximity of the collection location. Here’s what makes Wumdrop unique:
- Ideal for smaller items – Wumdrop specializes in transporting smaller packages quickly and efficiently.
- Immediate collection – Since Wumdrop operates on a quick turnaround, orders are picked up and dispatched much faster than standard couriers.
How Wumdrop Handles Failed Deliveries
One of the key differences between Wumdrop and other couriers is how failed deliveries are managed.
- Wumdrop returns the item to the seller – If a delivery attempt is unsuccessful, Wumdrop will return the item directly to the seller instead of storing it at a branch. This ensures that the stock remains with the seller and is not considered a return.
- Rebooking for delivery – Once the item is returned, the operations team will rebook the collection for another attempt.
How Other Couriers Handle Failed Deliveries
For standard couriers, failed deliveries are handled differently:
- Stock is held at a courier branch – Instead of returning the item to the seller, most traditional couriers will store the undelivered package at their branch.
- Next-day delivery attempt – The courier will attempt redelivery the following day instead of immediately returning the item to the seller.
For assistance with deliveries, contact marketplace.outbound@massmart.co.za