Please refer to the table below for the correct contact email based on the nature of your query. Using the correct email ensures your query reaches the right team quickly.
| Query Type | Email Address |
|---|---|
| General portal queries (e.g. settings, catalogue, portal tools) | sellers@makro.co.za |
| Finance queries (e.g. fees, payments, remittance) | sellers@makro.co.za (will be routed to the Finance Team) |
| Outbound queries (e.g. waybill generation, courier collections) | fbs.outbound@makro.co.za |
| Return queries | fbs.returns@makro.co.za |
| Claims (e.g. lost, damaged, missing items) | fbs.claims@makro.co.za |
| Compliance (e.g. illegal, prohibited, or unauthorised activity) | compliance@makro.co.za |
| Fulfilled by Makro (FBM-related: stock issues, inbound exceptions, etc.) | fbm@makro.co.za |
⚠️ Important: These are the only official Makro Marketplace support emails. Contacting any other email address may delay your response as your query will need to be re-routed to the appropriate team.