🧭 Tips for Smooth Order Delivery on Makro Marketplace
Follow these key practices to ensure reliable and on-time deliveries.
1. Adhere to the Pick & Pack SLA ✅
- Always process and prepare orders within the required timeframe.
- Late prep can hurt your Seller Performance and lead to cancellations.
2. Package Securely 📦
- Use strong, protective packaging to prevent damage in transit.
- Ensure all labels are clear, visible, and correctly attached.
3. Generate Waybills on Time 📝
- Generate the waybill as soon as your order is ready.
- Couriers may arrive within an hour, so have parcels pre-packed and ready.
4. Smooth Courier Handover 🚚
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Make sure parcels are labelled and ready when couriers arrive.
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Handover parcels to the correct courier, as shown in the top right corner of the waybill:
- TCG = The Courier Guy
- VE = Value Express
- WU = Wumdrop
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A seamless handover reduces failed collections and speeds up delivery.
5. Monitor Order Status 🔎
- Track orders in your Seller Portal at every stage.
- Follow up quickly if delays occur or if a courier doesn’t arrive.
6. Stay Proactive ⚡
- If you face issues with collections, contact Marketplace Operations immediately at fbs.outbound@makro.co.za.
- Fast communication prevents delays and keeps customers happy.
✅ By following these steps, you’ll improve delivery reliability, boost customer satisfaction, and maintain strong seller performance.