If you did not receive a remittance on the 15th or 31st of the month (our standard payment run dates), there may be a valid reason. Below are the most common scenarios that could explain why a payout was not issued:
Makro Marketplace processes payouts twice a month — on the 15th and the 31st. If you had no successfully delivered orders within the relevant payment period, no remittance will be generated.
| Payment Run | Delivered Orders Included |
|---|---|
| 15th of the month | Orders delivered between 16th–31st of the previous month |
| 31st of the month | Orders delivered between 1st–15th of the current month |
If the value of returned items is greater than your delivered sales for a payment period, your account may reflect a negative balance, and no payout will be made.
You can verify your earnings and remittance eligibility by downloading the Daily Net Sales Report in the Reports section of the Seller Portal.
This report provides sales and returns transactions and can be used as an estimated payout. Here's how to interpret it:
📌 Note: Any platform fees, claims, or other manual transactions will not be visible in this report.
📌 Important: Select the correct date range that aligns with the relevant payment cycle:
This ensures you're viewing the transactions included in that payment run.
The Daily Net Sales Report is available under the Reports section in the Seller Portal.
👉 Follow this step-by-step guide to download the report:
How To Download Daily Net Sales Reports
👉 For more detail on how to understand this report, read:
New Daily Net Sales Report Overview
📌 Note: The report reflects data from 18 March 2024 onwards. No historical data prior to this date is available.