User Management Update

User Management Update

User Management Updates

New Finance Contact and Order Location Contact functionality.

Effective Date

These updates will be available to sellers from 16 September 2026.

We have introduced updates to the Users settings to help sellers manage finance communications and operational contacts more effectively.

  1. Finance Contact

The Finance Contact determines who receives automated remittances and invoices from Makro Marketplace.

How to Create a Finance Contact

  1. Navigate to Manage Profile > Manage Users.
  2. Select Add User.
  3. When adding the user, change the role from Admin to Finance.
  4. Save the user.

Important:

If you would like an existing user to become the Finance Contact, you will need to delete the user and add them again using the Finance role.

What Does This Do?

  • Updates the email address that receives automated remittances.
  • Updates the email address that receives Makro Marketplace invoices.

Note:

The currently configured Finance Contact is typically your primary contact, unless a manual change request has previously been processed. If the correct person is already receiving remittances and invoices, no action is required.

  1. Order Location Contact

The Order Location Contact allows you to assign a contact person for each fulfilment location saved in Seller Portal. This contact will be used for operational communications related to orders at that specific location.

How to Add an Order Location Contact

  1. Navigate to Manage Profile > Account.
  2. Locate the Pick Up Address section.
  3. Find the address you would like to update.
  4. Click View next to the address.
  5. Enter the details of the person who should receive order-related communications for that location.
  6. Save your changes.

What Does This Do?

  • Allows courier partners to contact the correct person for operational activities at a specific location.
  • Allows the Marketplace Operations team to contact the correct person regarding order-related issues.
  • Ensures communications are directed to the appropriate contact at each fulfilment location.

Examples of communications may include:

  • Collection arrangements.
  • Failed delivery return drop-offs.
  • Delivery and courier-related queries.
  • Order investigations and operational follow-ups.
  • Other operational order-related communications.

Note:

If no Order Location Contact is configured for an address, communications will default to your primary contact details.

Need Assistance?

If you require assistance updating your contacts or user settings, please contact Seller Support at sellers@makro.co.za.