FULFILLED BY MAKRO
Sell more. Do less.
Fulfilled by Makro, or FBM, gives you a simpler way to run your Marketplace business. You send your stock to Makro, and we take care of storage, picking, packing, dispatch and fulfilment.
A commercially smarter and operationally easier way to trade
With FBM, you can spend less time managing individual orders and more time focusing on your products, pricing and growth.
Makro stores your inventory at our fulfilment centre and manages the day-to-day fulfilment process whenever a customer places an order.
Stress-free storage and fulfilment
Once your stock has been received and scanned into inventory, Makro handles the operational work for you. We pick the product, pack the order and dispatch it to the customer.
Why FBM makes commercial sense
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FASTER DELIVERY A 2-day delivery promise
Faster delivery gives customers greater confidence when buying and can help improve conversion rates and sales. |
LOWER OPERATIONAL EFFORT Makro handles every order
You do not need to pick, pack, print waybills or wait for a courier collection each time an order is placed. |
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CUSTOMER EXPERIENCE Consistent fulfilment
Orders are picked, packed and dispatched through a consistent Makro fulfilment process, supporting a more reliable customer experience. |
RETURNS MANAGEMENT Easier returns handling
Returns are managed through the FBM fulfilment process, reducing the amount of day-to-day operational handling required from you. |
COST-EFFECTIVE FULFILMENT
What does FBM cost?
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No additional charge for picking, packing or packaging. |
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Free first-mile delivery fees until 31 December 2026. |
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Zero storage fees until 31 December 2026. |
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Free recall delivery fees, subject to the applicable FBM terms. |
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During the promotional period, you pay the standard final-mile delivery fee, which is the same final-mile fee applicable to FBS. |
Important: Free first-mile delivery and zero storage fees are promotional benefits available until 31 December 2026. Standard fees may apply after this date.
How FBM works
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Send stock to MakroYour approved stock is delivered to the Makro fulfilment centre. |
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Stock is scanned into inventoryOnce scanned, the inventory becomes available for customers to purchase. |
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Makro fulfils the orderMakro picks, packs and dispatches the order whenever a customer buys your product. |
READY TO SIMPLIFY YOUR OPERATIONS?
Start trading with Fulfilled by Makro
Explore the FBM guides to learn how to prepare your products, send your first consignment and start benefiting from Makro-managed fulfilment.