Best Practices for Capturing Your Pickup Location Address

Accurately capturing your pickup location address is critical to ensure smooth order fulfilment and avoid delays with courier collections.

You can access your pickup location settings under: Manage Profile > Account (bottom left of the page)

1. Accuracy of Pickup Location Address Details

Pickup location addresses are captured as a text field.

The address and geocoordinates shared with couriers are based exactly on what you input.

Important considerations:

Missing key details, such as a street number, can result in failed or delayed collections.
A good rule of thumb is that you should be able to copy and paste your address into Google Maps and get a precise location.

2. Correct Use of Pickup Location Address Fields

Ensure each field is used correctly when capturing your pickup location address.

Address Name Used for your internal reference only. Information captured here is not shared with the courier.

Street Address Must include the full address details, including:

Street number
Street name
Business or office park name, where applicable

Postal Code Must accurately reflect the suburb or area of your pickup location.

Primary Contact Details Ensure the correct contact person and cell phone number are captured, as couriers may need to make contact to confirm collections.

3. Fixing an Incorrect Location

Pickup locations cannot be edited once created.

If a location has been captured incorrectly:

Create a new location with the correct details.
Disable the incorrect location once it is no longer in use.

4. Updating Inventory for New Locations

After creating a new location, you must update your inventory for that location in the Inventory section of the portal.

5. Business Address vs Pickup Address

Your business address is separate from your pickup location address.

Ensure that your pickup location address is correctly configured, as this is the address used for courier collections.

Examples of Address Capture

Use the below examples as a guide when capturing your pickup location address.

Correct Example

Incorrect Example

Key Reminder

Capturing your pickup location address correctly from the start helps prevent operational issues and ensures smooth courier collections.

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